Privacy Policy
This Privacy Policy explains how Crestmail may collect, use, disclose and protect personal information when you use our website and services.
Last updated: September 2026
1. Information we collect
Depending on your use of Crestmail, we may collect account details, contact information, billing information, support communications, technical information and information required to operate campaigns.
2. Information you provide
- Registration details such as name, email and organization.
- Campaign content, templates and settings.
- Subscriber/contact information uploaded for campaigns.
- Information supplied to customer support.
3. Automatic information
We may collect IP address, browser/device information, pages or features accessed, timestamps and diagnostic information. Describe your actual cookies and analytics here.
4. How we use information
We may use information to provide the service, authenticate users, process transactions, provide support, protect the platform, improve features, detect abuse and comply with legal obligations.
5. Subscriber data
If you upload subscriber information, you remain responsible for having an appropriate legal basis and providing required notices. Crestmail may process that data to provide campaign functionality.
6. Service providers
We may use providers for hosting, infrastructure, email delivery, analytics, payments, security and support. List your actual providers and purposes before publishing.
7. Retention
Information is retained as reasonably necessary for service operation, legal obligations, dispute resolution and security. Add your actual retention periods.
8. Security
We use reasonable technical and organizational measures designed to protect information. No internet system can guarantee absolute security.
9. Your rights
Depending on applicable law, you may have rights relating to access, correction, deletion, restriction, objection, portability or withdrawal of consent.
10. Cookies
Describe the cookies and similar technologies actually used by Crestmail and explain how visitors can manage them.
11. International transfers
If data is transferred across countries, describe the locations and applicable safeguards.
12. Changes
We may update this policy when our services, data practices or legal requirements change.